I define derailment as: A previously high-performing employee is no longer working up to his/her potential. How can we keep star performers from disengaging and derailing when there is competition for top talent and so much change occurring in organizations? Perhaps you have an employee who previously volunteered for projects and was willing to do whatever … Read more

In our last post, we talked about the signs that your high potential employee might be derailing. In this post I’ll share how you can turn things around. Getting a derailing employee back on track Learn what’s important to your employees Countless studies have identified what keeps employees engaged and, therefore, more likely to be … Read more

I have always believed that it is possible for communication to go more smoothly than most of us experience in our day to day lives. Over the course of my life, I have extensively studied how people communicate with each other, when it works smoothly, and when it does not. Most of us have experienced … Read more

Have you ever had an employee who felt entitled to a promotion just for showing up to work? Have you ever had a boss who yelled at people? Have you ever had a coworker who filed so many grievances that you did everything to avoid interacting with them? I’ve been interested in what makes people … Read more

Most of us have had the experience of thinking we clearly communicated our ideas, only to find out later that we were completely misunderstood. Why does this happen and what can we do to prevent it? THE PROBLEM Nine times out of ten, miscommunication occurs because our non-verbal message doesn’t match our words. We have … Read more

Most of us, at one time or another, have made judgments like these about a co-worker: “He’s so overbearing,” “She doesn’t listen,” “He avoids conflict,” or “She wants to take all the glory.” Usually, these judgments occur because we have different communication preferences or because we have made assumptions about the other person’s motives. Sometimes … Read more